Refund policy

Refund Policy

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact me at marusa.puhek@gmail.com as soon as possible.

Please include your order number and, if possible, photos of the item and packaging so I can assess the issue.

If the product is defective or does not conform to the order, your statutory consumer rights apply. Depending on the circumstances, the item will be repaired or replaced at no cost to you. Where repair or replacement is not possible or appropriate, you may be entitled to a price reduction or refund.

Any return required because of a defective or incorrect item will be handled at my expense.

Refunds

Where a refund is due, it will be issued using the same payment method used for the original purchase unless we agree otherwise.

Change of mind / Right of withdrawal

For returns because you have changed your mind or wish to exercise your statutory 14-day right of withdrawal, please see the separate Right of Withdrawal / Vertrag widerrufen information.

This policy does not limit any statutory rights you may have under applicable consumer protection law.