Shipping Policy

Last updated: October 28, 2026

Thank you for shopping with Maruša Puhek · Fine Art. This policy explains how orders are processed and shipped, how shipping costs are calculated, and what to expect after placing an order.

Order Processing

Orders are processed as soon as possible unless a different processing or dispatch time is stated on the relevant product page.

Once your order has been shipped, you will receive a shipping confirmation by email. If tracking is available for the selected shipping method, the tracking information will be included.

Pre-orders

Products offered as pre-orders are clearly marked as such.

The estimated dispatch period for a pre-order is stated on the relevant product page at the time of purchase. This timeframe is an estimate and may be affected by production, supplier or carrier delays.

If there is a significant change to the expected dispatch period, I will contact you using the email address provided with your order.

Your statutory rights in the event of a delivery delay remain unaffected.

Shipping Methods and Delivery Times

Available shipping methods and shipping costs are displayed at checkout before you place your order.

Delivery times are estimates and begin once the order has been dispatched. Actual delivery times may vary due to the destination, postal or carrier delays, customs processing for destinations outside the European Union, weather conditions or other circumstances outside my control.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, the items in your order and the available shipping method.

Free standard shipping may be available for certain destinations or order values where this is displayed at checkout.

Personal Pickup

Where available, you may select Personal pickup · by arrangement at checkout.

No shipping charge applies to personal pickup. The pickup time and location will be arranged individually after the order has been placed.

Please wait until the pickup details have been confirmed before collecting your order.

Deliveries Within the European Union

Orders shipped from Austria to another European Union country are not subject to customs duties within the EU customs union.

Any applicable taxes are handled in accordance with the applicable tax rules and, where relevant, are reflected in the checkout or purchase price.

Deliveries Outside the European Union

Orders shipped to destinations outside the European Union may be subject to import VAT, customs duties, brokerage fees, carrier handling charges or other import-related costs.

Where such charges are not collected at checkout, they may be payable by the recipient before or upon delivery.

These charges are determined by the authorities and/or carrier in the destination country and are not included in the product or shipping price unless expressly stated otherwise at checkout.

Customs processing may also delay delivery.

Shipping Destinations

The destinations currently available for shipping are shown at checkout.

If a country or region cannot be selected at checkout, shipping to that destination is currently unavailable.

Address Accuracy

Please make sure that your shipping address is complete and correct before placing your order.

If you notice an error after ordering, contact me as soon as possible at marusa.puhek@gmail.com. I can only change the address if the order has not yet been dispatched.

If an order is returned because the address supplied by the customer was incorrect or incomplete, or because the parcel was not collected, reasonable additional shipping costs for re-sending the order may apply.

This does not affect your statutory consumer rights.

Lost or Damaged Shipments

I am responsible for the goods until they are delivered to you or to a third party designated by you, unless you independently arranged a carrier that I did not offer.

If your order is lost or arrives damaged, please contact me at marusa.puhek@gmail.com with your order number and, in the case of damage, photographs of the item and packaging where possible.

I will investigate the issue with the carrier and arrange the appropriate remedy in accordance with your statutory rights.

Delayed Shipments

Carrier delivery estimates are not guaranteed.

If your order is not delivered within the agreed delivery period, please contact me so that the shipment can be investigated.

Your statutory rights regarding delayed or non-delivered goods remain unaffected.

Order Changes and Cancellations

If you need to change or cancel an order, please contact me as soon as possible.

Changes can only be made if the order has not yet been dispatched and if they are technically and practically possible.

Your statutory right of withdrawal and other consumer rights remain unaffected.

Contact

For questions about shipping or an existing order, please contact:

Maruša Puhek
Email: marusa.puhek@gmail.com

Further contact details are available in the Impressum / Contact Information section of this website.